First Aid at Work (3 day)

It is a legal requirement for employers to risk assess their workplace first aid requirements and our ITC 3 day First Aid at Work (FAW) qualification is one of the statutory qualifications for this purpose.

  • Duration: 3 days
  • Ratio: 1:12
  • Type: Non-residential
  • Location: TBA
  • Course Dates: Flexible
  • Booking: Please use our Contact Form to make an enquiry
  • Manual and e-certificate included in price
  • Delivered by experienced professionals
  • Bespoke courses available
  • All equipment provided


It is a legal requirement for employers to risk assess their workplace first aid requirements and the ITC 3 day First Aid at Work (FAW) qualification is one of the statutory qualifications for this purpose.  Successful course completion ensures attendees have the knowledge and skills identified by the HSE for the management of emergency incidents and the treatment of illness and injuries in the workplace.

The First Aid at Work (FAW) course involves 18 hours of tuition and includes an element of assessment.  The aim of the course is to enable participants to recognise when someone has a medical emergency and be able to give immediate assistance at first aid level.

Our trainers keep medical jargon and terminology to a minimum, concentrating on what you do in different situations rather than what you know. To this end students learn a set of general principles which they can adapt to different situations. The process of progressive skill development will be based on situation assessment and casualty examinations.

The course is of a very practical nature and will involve ‘treating’ other course members and acting as a casualty.  We very much believe participants learn best by doing.  All candidates will receive a comprehensive and easy to use course manual and successful completion will result in participants gaining the ITC Level 3 Award in First Aid at Work with a valid (licence to practice) lifetime of 3 years from date of completion.  It is essential that course attendees can manage the physical requirements of the course.

For candidates needing a less comprehensive first aid course you may wish to consider our 6 hour Emergency First Aid at Work (EFAW) course.  If you are unsure what option suits you best please do Contact Us to discuss you best option.

We can offer this course on agreed dates to suit you.  Please do Contact Us to discuss your requirements.

Course Syllabus

Our 18 hour First Aid at Work (FAW) course focuses on developing the skills and strategies to manage life threatening emergencies until professional help arrives.

Through practical hands on training candidates will develop a toolbox of essential techniques and upon completion of training successful candidates should be able to:

  • Understand the role of the first aider
  • Understand the importance of preventing cross infection
  • Understand the need for recording incidents and actions
  • Understand the requirements of COSHH (Control of Substances Hazardous to Health)
  • Develop the skills to assess situations and circumstances in order to act safely, promptly and effectively in an emergency
  • Administer first aid to a casualty who is unresponsive
  • Administer first aid to a casualty who has suffered a seizure
  • Administer Cardio Pulmonary Resuscitation (CPR)
  • Use an Automated External Debrilliator (AED)
  • Administer first aid to a casualty who is choking
  • Administer first aid to a casualty who is bleeding
  • Administer first aid to a casualty who is suffering from hypovolemic shock (shock due to blood less), electric shock or anaphylactic shock
  • Administer first aid for a range of medical emergencies including stroke, heart attack, angina, poisoning, feinting, asthma, diabetes and epilepsy
  • Recognise the effects and administer appropriate first aid for exposure to extreme heat and cold
  • Provide appropriate first aid for a range of injuries including small cuts, grazes, foreign bodies (in eyes, ears and noses), burns and scalds, poisoning and small splinters
  • Learners will develop the first aid skills and confidence to help someone who has a head injury or an injury to a bone, muscle or joint (including spinal injuries)



We can offer this course either at one of our Peak District training bases or can deliver at your own venue.

Some businesses also choose to come to us and combine their training with the opportunity to explore the local area, hold additional team meetings or partake in some team building activities.  We can help with any requirements you may have and our extensive local knowledge and contacts will ensure your event goes without a hitch.

All of our venues are situated in the tranquil villages of Hathersage or Castleton and are right in the heart of the beautiful Peak District National Park.  We really couldn’t be better placed for a memorable first aid training experience.   

All venues are within easy reach by car from the directions of Sheffield or Manchester.  We also try and  encourage the use of public transport wherever possible and the Hope Valley is served by train and bus.  The Hope Valley train runs between Sheffield and Manchester and stops at nearby Hope station and we can provide free transport to/from the station if required.

All have kitchen facilities and participants are welcome to bring food for lunches or we can arrange local catering services. Refreshments such as tea/coffee and biscuits will be provided free of charge during the course.  All of our venues are also very well served with a wide variety of accommodation options to suit all budgets.  We can advise according to your requirements.  We love where we are based and enjoy nothing better than showing it off to visitors!

Of course, if you want us to deliver the course at your own venue that is no problem either.  All that is required is a space large enough for participants to lie down to work through casualty scenarios and we’ll need basic facilities such as toilets and a place to prepare refreshments.  We very regularly deliver these courses in school halls, classrooms and organisation meeting rooms.

Please do contact us to discuss your particular requirements.


Here are a list of questions clients frequently ask about first aid courses.  We hope you’ll find the info you need but, if there’s something you want to know that we haven’t covered, please call or email us and we’ll be more than happy to help.  Infact, if you’ve thought of it then the chances are other people have too – so we’ll add it to the list!

What equipment is provided and do I have to pay to use it?

We supply all the technical equipment you’ll need for your course completely free of charge.  The detailed Joining Instructions you will receive after booking will include details on any clothing or other items you will need to bring along.

Do I need insurance?

We have professional indemnity insurance.  You may choose to take out insurance to cover you for things like cancellation or injury.

What if I have a specific requirement or want to learn things not offered on one of your courses?

That’s what we specialise in!  Just get in touch and we will endeavour to create a suitable option for you.

What about under 18s?

We welcome anyone 16 and above on to our first aid courses.

Will you give my details to other people?

All information supplied to us remains completely confidential and we will never pass it on to third parties.

What is the trainer to client ratio?

We have to work to set ratios on first aid courses.  In most cases this is 1:12.  If the course numbers go over 12 we may still run the course with an additional trainer.

What if I need to cancel a course booking?

If you cancel over 26 weeks in advance of a course start date we refund all the money you have paid us so far.  If you cancel within 26 weeks of a course start date you forfeit the deposit, but we refund any other money you may have paid.  If you cancel within 8 weeks of the course start date you forfeit the full amount unless we are able to resell your place.  Please refer to our Terms and Conditions page for more detailed information.  To cover this eventuality we recommend you may want to take out an insurance policy that covers cancellation. We do adhere strictly to this policy so please do ensure you are happy with these conditions before booking.

How do I book?

You can easily book any of our first aid courses through our website.  If this isn’t possible for you please do contact us by phone or email and we will be able to help.

What is the timings for courses?

Different first aid courses have different start and finish times. This will always be detailed on the Joining Instructions that are sent after booking. You can also find the timings for each course on the individual Course Syllabus page

What about transport arrangements?

We ask you to provide your own transport to and from venues and there will be detailed directions for your training venue on your Joining Instructions.  We are also very keen to encourage the use of public transport and can easily collect you from a local train station or bus stop if you are travelling to your course via public transport. Details of public transport options will be detailed on your Joining Instructions.

What about food arrangements?

We provide tea and coffee making facilities and there will be plenty of biscuits for you to enjoy. We can also make arrangements for any particular dietary requirements but ask that you let us know beforehand if this is required.  Please make your own arrangements for lunch and it is usually easiest to bring sandwiches (local shops are available close to each of our training venues). For private course groups we are able to arrange food from local caterers, cafes or pubs.

How do you try to reduce your environmental impact?

We are passionate about protecting the natural environment.  Please take the time to read our Environment Page to find out more.

How fit do I need to be?

Our first aid courses are as practical as possible because we know you learn best by doing.  This means that each course will include a proportion of activity and participants need to be physically capable of demonstrating certain techniques.  If you have any doubts about whether you can manage this please speak to us in advance.

Do you need to know about medical conditions?

It is essential that you let us know about any medical condition or injury when booking and that you also let your instructor know on the starting day of your course.This information will remain completely confidential but is essential to allow us to tailor our activities to suit you and to ensure the safety of other particpants.

Choosing Your First Aid Course

Choosing your first aid course can be tricky.  We have a flooded marketplace and every provider can easily create a glitzy website.  How do you know whether you are choosing wisely and does the training offered even meet your legal requirements?  Hopefully the following information will help your decision making.

Does the course meet your legal requirements?
In 2013 the Health & Safety Executive (HSE) stopped issuing training licenses to first aid training companies.  Since then any business or individual selecting a provider has been required to carry out due diligence to ensure the provider meets their requirements.  The HSE can’t advise you on this, but it published a list of questions that you should be asking a potential provider.

We are always happy to answer your questions on this, but we thought we might be able to save everyone some time by listing the questions and our answers.  You can find those below.  Having said that, we can make your job even easier by saying that we meet all the HSE requirements for every first aid course we offer.

Do the trainers/assessors have a current First Aid at Work (FAW) certificate?
All our trainers have a current FAW certificated these are updated every 3 years.

Do the trainers/assessors have an appropriate training/assessing qualification?
All our trainers have a minimum of a PTLLS (Preparing to Teach in the lifelong Learning Sector) qualification.  Many have full teacher status.

Is there a documented quality assurance plan designating an individual to take responsibility for quality assurance, including assessment of the performance of trainers/assessors at least annually?
We have a Quality Assurance policy and this is a requirement of both the HSE and our Awarding Organisation.  All our trainers are required to be assessed both running first aid courses and verified as competent assessors.

Does the designated person have a current First Aid at Work (FAW) qualification?
Paul Lewis is the designated person and he holds a current FAW certificate.

Does the designated person have an assessing and verifying qualification?
Yes.  Paul holds full teacher status and is a qualified assessor.

Is there a documented course evaluation procedure?
All course candidates are asked to provide feedback on evaluation forms towards the end of all courses.

Is there a documented complaints procedure?
We have a clearly defined complaints procedure.

Is the course taught in accordance with current guidelines on adult basic life support published by the Resuscitation Council (UK), and for other aspects of first aid, in accordance with current guidelines published by the Voluntary Aid Societies?
The syllabus is taken from the relevant guidelines of the UK Resuscitation Council and Voluntary Aid Societies.

Does the course content adequately meet the needs of your workplace as indicated by your first-aid needs assessment?
The syllabus of each course is published on our website.  Additional topics can often be covered to tailor the course to your specific requirements, but please ask if this is possible in advance.

For FAW, does the syllabus include the topics in Appendix 1 and include at least 18 contact hours over 3 days?
Yes.  We meet all the standards laid down by the HSE.

For FAW requalification, does the syllabus include the topics in Appendix 1 and include at least 12 contact hours over 2 days?
Yes.  We meet all the standards laid down by the HSE.

For Emergency First Aid at Work (EFAW), does the syllabus include the topics listed in Appendix 2 and last 6 contact hours?
Yes.  We meet all the standards laid down by the HSE.

For EFAW requalification, does the syllabus include the topics listed in Appendix 2 and does the course last at least 6 contact hours?
Yes.  We meet all the standards laid down by the HSE.

Do the certificates issued to students assessed as competent contain the name of the training organisation, the title of the qualification (eg FAW or EFAW), reference to the Health and Safety (First-Aid) Regulations 1981, the date of issue and confirmation the certificate is valid for three years?
Yes.  All our certificates are produced by our awarding organisation.  ITC First Ltd is a recognised awarding organisation approved by OfQual and the Scottish Qualification Authority (SQA).

Can I take an Outdoor First Aid course rather than FAW course for my workplace setting?
We sometimes get asked what type of course you need.  We can advise individually on this, but the HSE states that should a business requires specialist first aid training they can take an appropriate course.  This is significant.  It means that, should you be best served by taking an Outdoor First Aid course rather than First Aid at Work, you can make that choice.

How can you know whether the course offered will be delivered to a high standard?
If you’ve followed the information above it should be relatively easy to work out whether your choice of course suits your legal requirements, but choosing a provider that will deliver a top quality course is likely to be harder.  Here are 10 reasons we know our courses are the best out there.

1. Trainers that walk the walk as well as talk the talk.  Our training team have a broad experience relevant to delivering first aid.  We have worked as teachers in schools and outdoor professionals operating all over the globe.  We understand the challenges of delivering effective first aid in real world situations.   

2. Our teaching and business practices are measured against stringent standards.  Being part of the ITC First family requires us to operate to the highest levels and these standards are measured against a stringent Internal and External Verification system.

3. We are a team of experienced educationalists and our courses are based on long standing and proven educational theory.  Our student centred learning methods ensure effective and engaging training.

4. The best way to learn is to do and the best way to do is as realistically as possible.  Our courses take the theory out of the classroom and provide opportunities for candidates to realistically apply knowledge and skills.

5. We love PowerPoint, but only when it genuinely aids the learner.  We focus on practical training and only use PowerPoint and other visual aids when it will be of proven benefit to course participants.

6. Casualty simulation is key to our learning strategy.  This makes treating casualties easier because it effectively prepares you for treating actual casualties.  All of our courses feature casualty simulation.

7. We want your learning to continue long after your course ends.  We send out regular updates on first aid developments and tips and tricks to ensure your skills stay current.

8. Clients that come back time after time.  Many of our course participants have been with us for 

9.  Don’t just take our word for it, read what some of our previous candidates think.  We use Trip Advisor for transparent and honest reviews. Our review page can be found here.

10. We are here for you.  We pride ourselves on our personalised service and strive to offer the very best advice.  If we don’t feel we can offer you the training you need we will be happy to tell you.  We will not sell you a course not suited to your needs.