Welcome to our October 2020 COVID-19 Update. This explains our current provision. It also details the measures we have implemented to be able to run our activities as safely as possible. We hope it provides the reassurance you need to book with confidence, but please don’t hesitate to contact us if you want to discuss any aspect of our course delivery.
The Current Situation
Both the national and international picture remain both complicated and challenging. We are aware of the balance between providing life enhancing adventures and managing the safety of participants.
In recent months we have continually developed our operating procedures and we feel confident our courses are as safe as is possible. We will never claim they can be totally risk free. Our aim is to take every step possible to minimise risk. We don’t take this responsibility lightly. Participant safety is at the heart of everything we do.
What’s On Offer?
We have made appropriate modifications to ensure our UK courses are as safe as possible and we are taking account of changes to government guidance and the developing medical knowledge about how COVID-19 is transmitted. We also adhere closely to any relevant advice from our professional organisations and awarding bodies.
At the current time we have suspended all our 2020 overseas trips. We are still very hopeful that our 2021 expeditions and adventures will be able to run and we are taking bookings for all next year’s trips. However, we know this remains a time of uncertainty. With this in mind we have implemented our COVID-19 guarantee for all new bookings (please see below).
Our COVID-19 Guarantee
We know as well as you that one of the biggest difficulties we all currently face is not knowing when things will change. Either you or us may need to change things at short notice. We want you to have the confidence to book a course with us without the risk of losing your payment.
Our guarantee is simple. If you are unable to proceed with your booking due to government restrictions related to Covid-19 or changes in your personal circumstances (such as travel bans, regional or national lockdowns or enforced self-isolation), we will offer you a refund or change of course date (whichever you prefer). We are applying this guarantee to all future bookings until the COVID-19 crisis is resolved.
How Are We Making Things As Safe As Possible?
All of our activities adhere to the government COVID Secure criteria regarding health, social distancing and hygiene.
We are also accredited through the Visit Britain ‘We’re Good To Go’ industry standard. This requires businesses to complete appropriate risk assessments and to undertake a self assessment process.
Our updated systems ensure good hygiene practices are in place during courses and that equipment is managed between courses to eliminate virus transmission risk. For our first aid courses we have changed many aspects of our delivery and yet feel confident we can still supply the top quality training experience we are known for.
All participants are required to complete a COVID-19 Medical Declaration before attending a course.
We Are Staying Flexible
Keeping a close watch on government guideline changes ensures we are ready to strengthen or relax measures at short notice. We are also adapting our practices according to any changes in scientific advice.
We Want You To Feel Confident
If you want access to any of our risk assessments please don’t hesitate to ask. These clarify the specific steps we are taking to minimise risk and we are more than happy to let you read any of them if you wish.
Adventures Are Still Out There To Be Enjoyed
Feedback from our clients over the summer and into autumn has been fantastic. They have reported feeling safe and comfortable and, above all, they are happy to be able to enjoy the mountains with us or benefit from our Tor Lea Training first aid courses.
They have also provided invaluable and constructive feedback and we have incorporated many of their recommendations into our delivery. We are all ears.
As we hope our October 2020 COVID-19 update highlights, we are ready to welcome you to any of our UK courses. Adventure is ready for you!